Last Updated: July 8, 2018
Our data protection declaration is based on the terms used by the European legislator for adopting the GDPR (General Data Protection Regulation). The declaration we provide must be legible and understandable for the general public, customers, and business associates. So we can ensure this statement, we are first going to explain some of the words that are used in the declaration.
1. Personal Information and Data
This includes any information relating to an identifiable person or "data subject and/or user." This means an individual who can be identified by reference to an identifier by a name, number, location data, online identifier, or one or more factors to the genetic, mental, economic, racial, physiological, physical, or social identity of that individual.
2. Data Subject and/or User
This is any natural person that can be identified, who's data is processed by the controller responsible for processing the information.
This is the legal person, public authority, or individual that determines the purposes of processing any personal information or data. Those purposes are determined by Union or Member State law, the controller, or specific criteria for its nomination by be provided by Union or Member State law.
This is a natural or legal person, agent, or public authority which processes personal data on behalf of the controller of the site.
This is any operation that is performed on personal data, whether or not automated. Up to and inclusive of: organising, collection, recording, storage, adapting, altering, retrieval, structuring, consultation, use, disclosing, disclosing by transmission, dissemination, making data available, aligning, combining, restricting, terminating, erasure, destruction or voiding.
6. Restriction of Processing
This is the marking of storing personal data and information with the aim of changing or limiting the processing at a later date.
This is a natural or legal identity or person, public authority, agent or another party where personal data is disclosed, whether a third party is involved or not. However, public authorities which receive the personal data in the framework of a particular inquiry in accordance with Union or Member state law shall not be regarded as recipients. The processing of the data by those public authorities should be in compliance with data protection rules according to the purposes of the processing.
This is any form of automated processing of personal data to use for evaluating personal aspects relating to a natural person, and analyse or predict aspects concerning to that persons performance at work, health, economic situations, interests, personal preferences, behaviour, location and movements.
This is the processing of personal data in a matter where the data can no longer be attributed to a specific user without the use of additional information, provided that the information is kept seperately and is subject to technical and organisational measures to ensure that the personal data is not attributed to an identifiable person.
10) Third Party
A third party is a natural or legal person, agent, company or public authority other than the data subject, controller, processor and personals who are under the authority of the controller or processor are authorised to process personal data and user information.
Consent of the data subject is any freely given, specific, informed or unambiguous indication of the data subject's wishes where they, by a statement or clear affirmative action, shows agreement to their processing of personal user information.
What Information Do ReLove Exchange Collect?
The information we collect falls into two categories: Personal Information and Non-Personally identification (Information that cannot identify who that person is). The website collects a series of general data and information when a data subject or automated system brings the user the website.
The personal information that we collect from users include name, email, birthday, and telephone number. The reason for retaining the Personal Information is reasonable required to best serve you and operate our website and company. This personal information that we collect depends on user intention on the site. Providing your personal information is your choice and at your own risk. The controller may request transfer to one or more processors that uses personal information for internal purposes, which is attributable to the controller.
The non-personal information that we collect includes the identifier and other technical information. The general data is stored in server log files which may be 1) Browser types and versions used 2) Operating system used by the accessing system and information 3) the website from which an accessing system reaches our website (referrers) 4) Device information 5) Sub-websites 6) Date and time of access to the site 7) Internet Protocol Address (IP Address) and the date, time and length of stay and specific pages accessed during your interactions with the Services 8) The internet service provider of the accessing system 9) Any other similar data and information that may be used in the event of attacks on our information technology systems. All this data is generally through our third party services including Google Analytics and Active Campaign.
When using general data, ReLove Exchange does not make any assumptions and conclusions about the user. Rather, the information is needed to 1) Deliver the content of our website in the best way for our users 2) Optimise the content of the website as well as advertisements used 3) Ensure long term viability of the information technology systems and website technology 4) provide law enforcement authorities with information that is necessary for any criminal prosecution in case of a cyber-attack. ReLove Exchange analyses anonymously collected data and information for statistical purposes, with the goal to increase data protection and security of our company, and to ensure the optimal level of protection for the processed personal information. The data of the server log files are stored separately from all personal data provided by a data user. The data controller shall provide information upon request to users as to what information is used and stored about the subject. In addition, the data controller shall correct personal data at the request of the user, so far as there are no statutory storage obligations. The employees of our company are available to the user in this respect as contact persons.
How is Your Information Shared?
ReLove Exchange does not share Personal Information with outside third parties that want to market their products and services. Your information is only shared with third parties that perform services on behalf of our company. Your personal data from subscribers are stored with our third party subscription newsletter and other marketing services.
Contact Over Site:
Our website contains information that gives electronic contact to our company, as well as directly communicating with us from our email address. If the user contacts ReLove through a contact form, the personal data transmitted by the user is automatically stored. Such personal data transmitted is voluntary by the user to the website controller, which is stored for the purpose of contacting or processing the data subject. We also offer a chat service on our site powered by Wix Chat. Personal data such as email, IP Address and other data necessary for the Chat session may be used for this purpose.
All users are given the choice to subscribe to our company's newsletter. The input mask used for this purpose determines the data that is transmitted, as well as when the newsletter is ordered from the controller. Our company informs its customers and business partners regularly from a newsletter regarding new offerings and can only be recieved by a user if they have a valid email address and registers for the newsletter. A confirmation email will be sent as a follow up to that email registered by the user for the first time to give notice of newsletter shipping, for legal reasons, in the double opt-in procedure. This confirmation email is used to prove whether the owner of that email address is authorised to receive a newsletter. Registering for the newsletter means we also store the IP address of the computer system assigned by the Internet Service Provider (ISP) and used by the data subject at the time of the registration, as well as the time and date of registration. The collection of that data is necessary to understand any possible mis-use of the email address of a user in the future, and therefore is the aim of protecting the controller legally. Personal data collected as registering as the newsletter will only be used to send the newsletter and notifications by phone. Subsribers can be informed by email as long as it is necessary for operating the newsletter service or a registration in question, as it could be the case in the event of modifications to the newsletter offering or in the event of a change in technical circumstances. There will be no transferring personal data by the newsletter to any third parties. Subsribing to our newsletter can be terminated at any time by contacting us. The consent to the storage of personal data, which the user has given for sending the newsletter can be terminated at any time. For that purpose, there is a link in each newsletter. It is possible to unsubscribe at any time directly on the website or contact the controller in a different way.
Tracking the Newsletter:
Our newsletter contains tracking pixels where they are little graphic pieces in the emails, which are sent in HTML format to enable log file recording and analyis. This allows statistical analysis of the success or failure of online marketing campaigns. Based on this pixel, we can see if and when an email was opened by a user, and what links in the email were called up by that user. The personal data collected in the pixels contained in the newsletter are stored and analysed by the controller to optimize the newsletter as well as change the content for future newsletters to be more aligned in the user's interests. That personal data is not passed on to third parties and the user is always entitled to terminate that declaration of consent issued by the means of the double-opt-in procedure. After revocation, the personal dta is deleted by the controller and proves a withdrawal from the receipt of a newsletter as revocation.
Subscription to Comments in the Blog on the website
The comments made in the blog of our site may be subscribed to by third parties, and it is possible that a commenter subscribes to the comments following his comments on a post. If the user subscribes to the option, the controller of the site will send a confirmation email to check the double opt-in procedure as to whether the owner of that email address decided to proceed in this manner. The option to subscribe to comments may be terminated anytime.
Routine Erasing and Blocking Personal Data
The controller of the site stores and processes personal data from a user only for the time necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to. If the storage purpose is not applicable, or if a storage period is prescribed by the European legislator or another competent legislator expires, the data of the subject are erased or routinely blocked to comply with legal requirements.
Third Party Services We Utilise:
2. Adroll: https://www.adroll.com/about/privacy
16. Vimeo: https://vimeo.com/privacy
Social Media Tools and Website Utilised:
ReLove Exchange does not sell, trade or transfer to outside parties any of your Personal Information. This does not include trusted third parties that assist us in operating our company, assisting in marketing, operating our website or services, so long as these parties agree to keep the information confidential. We may release your Personal Information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others rights, safety, or personal property.
The official ReLove Exchange social media sites are listed below, along with the links to each site's individual privacy policies.
1. Facebook (Account Access, Ads Conversion Tracking, Custom Audience):
That privacy page gives information about the collection, processing and use of personal data by Facebook. Also, it is explained what setting options Facebook offers to protect the privacy of the user. Also, different configuration options are made available to allow the elimination of data transmission to Facebook and third parties. These applications may be used by the user to eliminate a data transmission to Facebook.
1a. Data Protection Provisions about the application and use of Facebook
On this website, the controller has integrated components of the company Facebook, which is a social networking tool. This is a place for social meetings on the Internet, which is an online community that allows users to communicate with each other and interact in a virtual environment. This network may serve as a platform for the exchange of opinions, experiences, comments, or allow the Internet community to give personal or business-related information. Facebook allows social network users to include the creation of private profiles, upload photos, and has also created a network through friend requests.
Facebook is operated at: Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, United States. If a person lives outside of the United States or Canada, the controller is the Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
With each use of the individual pages of this Internet website, which is operated by the controller and into which a Facebook component (Facebook plug-ins) was integrated, the web browser on the information technology system of the data subject is automatically prompted to download display of the corresponding Facebook component from Facebook through the Facebook component. An overview of all the Facebook Plug-ins may be accessed under https://developers.facebook.com/docs/plugins/. During the course of this technical procedure, Facebook is made aware of what specific sub-site of our website was visited by the user.
If the user is logged in at the same time on Facebook, Facebook detects every use to our website by the data subject—and for the entire duration of their stay on our Internet site, which includes sub-site of our Internet page was visited by the user. That information is collected through the Facebook component and associated with the respective Facebook account of the data subject. If the data subject clicks on one of the Facebook buttons integrated into our website (such as the "Like" button) or if the data subject submits a comment, then Facebook matches this information with the personal Facebook user account of the data subject and stores the personal data.Facebook always receives, through the Facebook component, information about a visit to our website by the data subject, whenever the data subject is logged in at the same time on Facebook during the time of using our site. This occurs regardless of whether the data subject clicks on the Facebook component or not. If such a transmission of information to Facebook is not desirable for the user, then they may prevent this by logging off from their Facebook account before a call-up to our website is made.
2a. Data Protection Provisions about the application and use of Instagram
On this website, the controller has integrated components of the service Instagram. Instagram is a service that may be qualified as an audiovisual platform, which allows users to share photos and videos, as well as disseminate such data in other social networks.
The operating company of the services offered by Instagram is Instagram LLC, 1 Hacker Way, Building 14 First Floor, Menlo Park, CA, UNITED STATES.
With each use to one of the individual pages of this Internet site, which is operated by the controller and on which an Instagram component (Insta button) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to the download of a display of the corresponding Instagram component of Instagram. During the course of this technical procedure, Instagram becomes aware of what specific sub-page of our website was visited by the data subject.
If the data subject is logged in at the same time on Instagram, Instagram detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-page of our Internet page was visited by the data subject. This information is collected through the Instagram component and is associated with the respective Instagram account of the data subject. If the data subject clicks on one of the Instagram buttons integrated on our website, then Instagram matches this information with the personal Instagram user account of the data subject and stores the personal data.
Instagram receives information via the Instagram component that the data subject has visited our website provided that the data subject is logged in at Instagram at the time of the call to our website. This occurs regardless of whether the person clicks on the Instagram button or not. If such a transmission of information to Instagram is not desirable for the data subject, then he or she can prevent this by logging off from their Instagram account before a call-up to our website is made.
3. Pinterest: http://about.pinterest.com/en/privacy-policy
3a. Data Protection Provisions about the application and use of Pinterest
On this website, the controller has integrated components of Pinterest Inc. Pinterest is a so-called social network. A social network is an Internet social meeting place, an online community that allows users to communicate and interact with each other in a virtual space. A social network may serve as a platform for the exchange of opinions and experiences, or allow the Internet community to provide personal or company-related information. Pinterest enables the users of the social network to publish, inter alia, picture collections and individual pictures as well as descriptions on virtual pin-boards (so-called pins), which can then be shared by other user's (so-called re-pins) or commented on.
The operating company of Pinterest is Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, UNITED STATES.
With each use to one of the individual pages of this Internet site, which is operated by the controller and on which a Pinterest component (Pinterest plug-in) was integrated, the Internet browser on the information technology system of the data subject automatically prompted to download through the respective Pinterest component a display of the corresponding Pinterest component. Further information on Pinterest is available under https://pinterest.com/. During the course of this technical procedure, Pinterest gains knowledge of what specific sub-page of our website is visited by the user.
If the data subject is logged in at the same time on Pinterest, Pinterest detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-page of our Internet page was visited by the data subject. This information is collected through the Pinterest component and associated with the respective Pinterest account of the data subject. If the data subject clicks on one of the Pinterest buttons, integrated on our website, then Pinterest assigns this information to the personal Pinterest user account of the data subject and stores the personal data.
Pinterest receives information via the Pinterest component that the data subject has visited our website, provided that the data subject is logged in at Pinterest at the time of the call-up to our website. This occurs regardless of whether the person clicks on the Pinterest component or not. If such a transmission of information to Pinterest is not desirable for the data subject, then he or she may prevent this by logging off from their Pinterest account before a call-up to our website is made.
4. Twitter (Ads Conversion Tracking, Remarketing, Tailored Audience):
4a. Data Protection Provisions about the Application and Use of Twitter
On this website, the controller has integrated components of Twitter. Twitter is a multilingual, publicly-accessible microblogging service on which users may publish and spread so-called ‘tweets,’ e.g. short messages, which are limited to 280 characters. These short messages are available for everyone, including those who are not logged on to Twitter. The tweets are also displayed to so-called followers of the respective user. Followers are other Twitter users who follow a user's tweets. Furthermore, Twitter allows you to address a wide audience via hashtags, links or retweets.
The operating company of Twitter is Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, UNITED STATES.
With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a Twitter component (Twitter button) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to download a display of the corresponding Twitter component of Twitter. Further information about the Twitter buttons is available under During the course of this technical procedure, Twitter gains knowledge of what specific sub-page of our website was visited by the data subject. The purpose of the integration of the Twitter component is a retransmission of the contents of this website to allow our users to introduce this web page to the digital world and increase our visitor numbers.
If the data subject is logged in at the same time on Twitter, Twitter detects with every call-up to our website by the data subject and for the entire duration of their stay on our Internet site which specific sub-page of our Internet page was visited by the data subject. This information is collected through the Twitter component and associated with the respective Twitter account of the data subject. If the data subject clicks on one of the Twitter buttons integrated on our website, then Twitter assigns this information to the personal Twitter user account of the data subject and stores the personal data.
Twitter receives information via the Twitter component that the data subject has visited our website, provided that the data subject is logged in on Twitter at the time of the call-up to our website. This occurs regardless of whether the person clicks on the Twitter component or not. If such a transmission of information to Twitter is not desirable for the data subject, then he or she may prevent this by logging off from their Twitter account before a call-up to our website is made.
How Does ReLove Exchange Collect Information?
ReLove Exchange (Relovexchange.com) uses web measurement technology tools like Google Analytics to automatically track the way visitors interact with ReLove Exchange (Relovexchange.com), including where they are located and what they did on the site. Aggregate data is used form our third party service providers to help the ReLove Exchange improve our content offerings and advertising to meet the standards of our customers, track operational problems and prevent faudulent activities. Therefore, this improves the effectiveness, security and integrity of our site.
Data protection provisions about the application and use of Google Analytics (with anonymisation function)
On our site, the controller has integrated the component of Google Analytics (with the anonymisation function). Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behaviour of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come to (which is the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimisation of a website and in order to carry out a cost-benefit analysis of Internet advertising.
The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.
For the web analytics through Google Analytics the controller uses the application "_gat. _anonymizeIp". By means of this application the IP address of the Internet connection of the data subject is abridged by Google and anonymised when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.
The purpose of the Google Analytics component is to analyse the traffic on our site. Google uses the collected data and information, inter alia, to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us.
Google Analytics places a cookie on the information technology system of the user. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyse the use of our website. With each use to one of the individual pages of this Internet site, which is operated by the controller and into which a Google Analytics component was integrated, the Internet browser on the information technology system of the user will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, the enterprise Google gains knowledge of personal information, such as the IP address of the data subject, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.
The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our site by the data subject. With each visit to our Internet site, such personal data, including the IP address of the Internet access used by the data subject, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.
The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.
Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and under http://www.google.com/analytics/terms/us.html. Google Analytics is further explained under the following Link https://www.google.com/analytics/.
Data protection provisions about the application and use of Google-AdWords
On this website, the controller has integrated Google AdWords, which is a service for Internet advertising that allows the advertiser to place ads in Google search engine results and the Google advertising network. Google AdWords allows an advertiser to pre-define specific keywords with the help of which an ad on Google's search results only then displayed, when the user utilises the search engine to retrieve a keyword-relevant search result. In the Google Advertising Network, the ads are distributed on relevant web pages using an automatic algorithm, taking into account the previously defined keywords.
The operating company of Google AdWords is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, UNITED STATES.
The purpose of Google AdWords is the promotion of our website by the inclusion of relevant advertising on the websites of third parties and in the search engine results of the search engine Google and an insertion of third-party advertising on our website.
If a data subject reaches our website via a Google ad, a conversion cookie is filed on the information technology system of the data subject through Google. The definition of cookies is explained above. A conversion cookie loses its validity after 30 days and is not used to identify the user. If the cookie has not expired, the conversion cookie is used to check whether certain sub-pages were called up on our website. Through the conversion cookie, both Google and the controller can understand whether a person who reached an AdWords ad on our website generated sales, that is, executed or canceled a sale.
The data and information collected through the use of the conversion cookie is used by Google to create visit statistics for our website. These visit statistics are used in order to determine the total number of users who have been served through AdWords ads to ascertain the success or failure of each AdWords ad and to optimise our AdWords ads in the future. Neither our company nor other Google AdWords advertisers receive information from Google that could identify the user.
The conversion cookie stores personal information, e.g. the Internet pages visited by the data subject. Each time we visit our Internet pages, personal data, including the IP address of the Internet access used by the data subject, is transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.
The data subject may, at any time, prevent the setting of cookies by our website, as stated above, by means of a corresponding setting of the Internet browser used and thus permanently deny the setting of cookies. Such a setting of the Internet browser used would also prevent Google from placing a conversion cookie on the information technology system of the data subject. In addition, a cookie set by Google AdWords may be deleted at any time via the Internet browser or other software programs.
The data subject has a possibility of objecting to the interest based advertisement of Google. Therefore, the data subject must access from each of the browsers in use the link and set the desired preferences.
Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/.
Data protection provisions about the use of PayPal as a payment processor
On this website, the controller has integrated components of PayPal. PayPal is an online payment service provider. Payments are processed via so-called PayPal accounts, which represent virtual private or business accounts. PayPal is also able to process virtual payments through credit cards when a user does not have a PayPal account. A PayPal account is managed via an e-mail address, which is why there are no classic account numbers. PayPal makes it possible to trigger online payments to third parties or to receive payments. PayPal also accepts trustee functions and offers buyer protection services.
The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg.
If the data subject chooses "PayPal" as the payment option in the online shop during the ordering process, we automatically transmit the data of the data subject to PayPal. By selecting this payment option, the data subject agrees to the transfer of personal data required for payment processing.
The personal data transmitted to PayPal is usually first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. The processing of the purchase contract also requires such personal data, which are in connection with the respective order.
The transmission of the data is aimed at payment processing and fraud prevention. The controller will transfer personal data to PayPal, in particular, if a legitimate interest in the transmission is given. The personal data exchanged between PayPal and the controller for the processing of the data will be transmitted by PayPal to economic credit agencies. This transmission is intended for identity and creditworthiness checks.
PayPal will, if necessary, pass on personal data to affiliates and service providers or subcontractors to the extent that this is necessary to fulfill contractual obligations or for data to be processed in the order.
The data subject has the possibility to revoke consent for the handling of personal data at any time from PayPal. A revocation shall not have any effect on personal data which must be processed, used or transmitted in accordance with (contractual) payment processing.
The applicable data protection provisions of PayPal may be retrieved under https://www.paypal.com/us/webapps/mpp/ua/privacy-full.
The controller has integrated Stripe components (Visa, Mastercard, American Express) on this website. Stripe is an online payment service provider.
185 Berry Street, Suite 550
San Francisco, CA 94107, USA
z. Hd .: Legal Department of Stripe
If the data subject selects "Stripe (Visa, Mastercard, American Express)" during the order process in our online shop, the data of the person concerned is automatically transmitted to Stripe (Visa, Mastercard, American Express). By selecting this payment option, the data subject consents to the transfer of personal data required for payment processing.
The personal data transmitted to Stripe (Visa, Mastercard, American Express) is usually a first name, last name, address, email address, IP address, telephone number, mobile phone number or other data required for payment processing. For the execution of the purchase contract, also such personal data are necessary, which are in connection with the respective order.
The purpose of the transmission of the data is payment processing and fraud prevention. The controller will provide Stripe (Visa, Mastercard, American Express) with personal data, in particular if there is a legitimate interest in the transfer. Personal data exchanged between stripe (Visa, Mastercard, American Express) and the controller may be provided to credit bureaus by Stripe (Visa, Mastercard, American Express). This transmission aims at the identity and credit check.
Stripe (Visa, MasterCard, American Express) may disclose personal information to affiliates and service providers or subcontractors, to the extent necessary to fulfill contractual obligations, or to process the data on behalf of.
The data subject has the possibility to revoke the consent to the handling of personal data at any time to Stripe (Visa, Mastercard, American Express). A revocation has no effect on personal data which must be processed, used or transmitted for (contractual) payment processing.
The controller has integrated components from iDeal on this website. iDEAL is a payment method that enables a collection of agreements and standards for instant online payment transfer.
iDeal: Keizersgracht 313, 1016 EE Amsterdam, Netherlands
If the data subject selects "iDeal" as a payment option during the ordering process in our online shop, data of the person concerned is automatically transmitted to Mollie / iDeal. By selecting this payment option, the data subject consents to the transfer of personal data required for payment processing.
The personal data transmitted to Mollie / iDeal is usually a first name, last name, address, email address, IP address, telephone number, mobile phone number or other data required for payment processing. For the execution of the purchase contract, also such personal data are necessary, which are in connection with the respective order.
The purpose of the transmission of the data is payment processing and fraud prevention. The controller will provide personal information to iDeal, in particular, if there is a legitimate interest in the transfer. The personal data exchanged between iDeal and the controller may be communicated by iDeal to credit reporting agencies. This transmission aims at the identity and credit check.
If necessary, iDeal will disclose personal information to affiliates and service providers or subcontractors to the extent necessary to fufill the contractual obligations or to process the data on behalf of the customer.
The data subject has the opportunity to revoke the consent to the handling of personal data to iDeal at any time. A revocation has no effect on personal data which must be processed, used or transmitted for (contractual) payment processing.
Information Collected From Surveys and Interactive Forms:
Relovexchange.com provides forms that users can submit, on their own risk, Personal Information such as email-addresses, names and birthdays. This occurs when you register to leave a comment on a Hub post, register to receive e-mail updates and newsletters, and send questions and comments to the ReLovexchange Team. Through registration of our mailing list, you email will be added to our contact list and ou will therefore recieve email messages from us and targeted advertising. Users can opt out at any time.
We will release your information when we believe the release is compliant with the law to enforce our site policies and protect the rights of our company or others, property or safety. When you leave a comment on the website, the name and other personal information that you give us (except email) is viewable by anyone visiting our site. ReLove may also use the online survey instruments to get feedback on your experience with us. You may receive a survey via email. By providing personal information on the survey, that is at your own risk and it is optional. If you decline the survey, you will still have access to the same information and resources of Relovexchange.com as those who do take the survey. The final reports are available to the relovexchange.com managers, trusted third party providers and other staff that need this information.
Websites generate pieces of information called "Cookies" that contain a Cookie ID used to track a visitors activities on the website (such as pages visited, links that users click on, blogs read, etc.) and record information about the visitor to give a customised experience. There are two types of cookies, session cookies and persistent cookies. A session cookie is a line of text that is stored for a short period of time in your web browsing memory cache and then expires when you close the browser. A persistent cookie is saved to a file on your hard drive and is accessed whenever you re-visit the website that put it there.
We use persistent cookies to differentiate between new and returning visitors to our site, therefore avoiding any repeat invitations to join our mailing list. Persistent cookies remail on your computer between visits to our site until they expire. Those cookies that block the email invitations are expired in 90 days. Persistent cookies and web measurement technologies are automatically used when visiting relovexchange.com. Users may prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used and can deny the cookie settings. Furthermore, already set cookies can be deleted anytime through an internet browser or other software programs. This is possible in any internet browser used. If the user deactivates the setting of cookies in the internet browser, not all functions of our site may be useable. To learn more about how to disable cookies in your browser, visit the site: http://www.allaboutcookies.org/manage-cookies/opt-out-cookies.html
How We Respond to "Do Not Track" Signals: Some browsers have a "do not track" feature that lets you tell sites that you do not want to have any of your activities online tracked. At this time, we do not respond to "do not track" signals, but we do provide all users the option to opt out of mailing lists and targeted advertising. Please email to request the removal of your information.
How do We Use the Information Gathered?
Your personal and non-personal information is used by ReLove Exchange for the following reasons:
1) Administer surverys
2) Help internal operations
3) Improve effectiveness of our website, stores, mobile experience, services and marketing efforts
4) Respond to requests for information regarding our services and products in our store and website
5) Generally serve our customer base in the best possible ways
6) Administer sweepstakes, contests, and giveaways
8) Prevent fraudulent activity
9) Deliver coupons, emails, mobile notifications and messages, and newsletters
10) Assist law enforcement and respond to legal and regulatory inquiries
How is Your Personal Information Protected?
Security from our site:
For security purposes and to make sure that the ReLove Exchange site remains available to any user, we employ software programs to scan for vulnerabilities and protect from unautorised access.
Links to other sites: ReLovexchange.com contains links to websites of other public and private organisations and companies. When you follow a link to a third party site, you are doing so at your own risk. Relovexchange.com is not responsible and does not endore the privacy or security practices and contents on the sites that relovexchange.com links. Nonetheless, we still look to protect the integrity of our website and encourage users to give feedback about any linked sites.
Rights of Site User
1. Right of confirmation
Every user has the right granted by the European legislator to obtain from the controller of the site the confirmation as to whether or not personal data concerning himself or herself is being processed or used. If that subject wants to avail the right of confirmation, they may at any time contact an employee of the contoller to do so.
1b. Right of Access
Every user has the right granted by the European legislator to obtain from the controller free information regarding their personal data stored at any time, and a copy of that information. The European directives and regulations grant the user access to the following information:
-Purpose of processing
-Categories of personal data concerned
-Recipients or categories of recipients to whom the data has been disclosed, in particular recipients in their countries or international organisation.
-Where possible, the period for the data has been or will be stored, or if not possible, the criteria to determine the period of time
Period For Which Personal Data Will be Stored: The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.
-Existence of the right to request termination or erasure of personal data, or restricting processing personal data concerning the data subject or to object to that processing.
-Existence of the right to lodge a complaint with a supervisory authority
-Where the personal data are not collected from the data subject, any available information as to their source; the existence of automated decision-making, inclding profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as significance and consequences of processing for the data subject.
-The user shall have a right to obtain information for whether personal data are transferred to a third country or to an international organisation. If this happens to be the case, the data subject has the right to be informed of the safeguards relating to that transfer of information.
-If the user wishes to avail himself of this right of access, they may contact the employer or one of the employees.
1c. Right to Rectification
Each user has the right granted by the European legislator to obtain from the controller without undue delay the rectrification of inaccurate personal data concerning themselves. Acknowledging the purposes of the processing, the user has the right to have incomplete personal data completed, including by means of giving a supplementary statement. If a user wishes to exercise this right to rectification, they may at any time contact any employee of the controller.
1d. Right to Erasure (Right to be forgotten)
Every user has the right granted by the European legislator to obtain from the controller the erasure of personal data concerning themselves without undue delay and the controller is obligated to erase personal data without undue delay where one of the following applies, as long as the processing is not necessary.
The personal data are no longer necessary for the original reason they were collected. The user withdraws consent to which the processing based according to point (a) or Article 6(1) of the GDPR, or point (a) of the Article 9(2) of the GDPR, and where there is no other legal ground for the processing of information.
The user therefore objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding grounds for the processing, or the user objects to the processing pursuant to the Article 21 (2) of the GDPR.
The data of the user has been unlawfully processed.
The data must be erased to comply with a legal obligation in Union or Member state law which the owner of the company is subject.
The personal data has been collected to offer subject information society services to in Article 8(1) of the GDPR.
If one of the previously mentioned reasons applies, and a user wishes to request erasure of personal data stored by the ReLove Exchange, he or she may, at any time contact any employee of the controller and they will ensure that the erasure request is completed.
Where the controller has made the personal data public must use Article 17(1) to erasure the personal data, the controller taking account of available technology and cost of implementation, shall take reasonable steps including technical measure to inform other employees processing the personal data that the user has requested erasure by the controllers of any links, copies, replications or those personal data, as far as processing is not required. The employee will therefore arrange the necessary measures in individual cases.
1e. Right of Restriction of Processing
Each user has the right granted by the European legislator to obtain from the controller restriction of processing where one of the following applies:
a. Accuracy of personal data is contested by user for a period, enabling the controller to verify its accuracy
b. The processing is unlawful and the user opposes the erasure of the data and requests instead of the restriction of their use.
c. The controller no longer needs the personal data for processing purposes, but requred by teh user for the establishment, exercise or defense of legal claims.
d. The user has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds for the establishment exercise or defence of legal claims.
e. The data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of the controller override those of the user.
If one of the previous conditions is met and a user requests the restriction of the processing of personal data stored by the ReLove exchange, they may contact any employee of the controller. The employee will therefore arrange restriction of the processing.
1f. Right to Data Portability
Each user has the right granted by the European legislator to receive personal data that concerns themselves, which is provided to a controller in a commonly used and machine readable format. They have the right to transmit that data to another controller without hinderance from the controller to which the personal data has been provided (as long as the processing is based on a consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is done by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. In exercising their right to data portability pursuant to Article 20(1) of the GDPR, the user shall have the right to have personal data transmitted from one controller to another, where feasible and when doing so does not affect another individual's freedom or rights. In order to assert the right of data portability, the user may contact any employee of ReLove Exchange.
1g. Right to Object
Each user has the right granted by the European legislator to object on grounds relating to their personal situation at any time, to the processing of personal data concerning him or herself, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on that provision.
The ReLove exchange can no longer process personal data in the event of an objection, unless we can demonstrate legitimate grounds for processing which override the interests, rights and freedoms of the user, or for the establishment, exercise or defence of legal claims. If ReLove Exchange processes personal data for marketing purposes, the user has the right to object at any time to processing personal data concerning themselves for such marketing. This applies to profiling to the extent that it is related to direct marketing. If that user objects to ReLove exchange to the processing for direct marketing purposes, the ReLove exchange will no longer process the personal data for those purposes.
In addition, the user has the right, on grounds relating to their own particular situation, to object processing of data concerning him or her by the ReLove Exchange for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
In order to exercise the right to object, the user may contact any employee of ReLove Exchange. Also, the user is free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technology.
1h. Automated individual decision-making, including profiling
Each user has the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision (1) is not is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, or (3) is not based on the data subject's explicit consent.
If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) it is based on the data subject's explicit consent, the ReLove Exchange shall proceed with suitable measures to safeguard the user's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision that was made.
If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact any employee of the ReLove Exchange.
1h.1) Right to withdraw data protection consent
Each data user shall have the right granted by the European legislator to withdraw his or her consent to processing of their personal data anytime they wish.
If the data subject looks to exercise the right to withdraw the consent, they may at any time, contact any employee of the ReLove Exchange.
1h.2) Data protection for applications and the application procedures
The data controller shall collect and process the personal data of applicants to process the application procedures. The processing can be done electronically. For example, , if an applicant submits corresponding application documents by e-mail or by means of a web form on the website to the controller, then this is done electronically. If the data controller concludes an employment contract with an applicant, the submitted data will be stored for the purpose of processing the employment relationship in compliance with legal requirements. If no employment contract is concluded with the applicant by the controller, the application documents shall be automatically erased two months after notification of the refusal decision, provided that no other legitimate interests of the controller are opposed to the erasure. Other legitimate interest in this relation is, (for example: burden of proof in a procedure under the General Equal Treatment Act (AGG).)
Legal Basis for the Processing
Art. 6 (1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. Our company is subject to a legal obligation by which processing of personal data is required, such as for the fulfillment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR. Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the above mentioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator. He considered that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 Sentence 2 GDPR).
Legitimate Interests Pursued by the Controller or by a Third Party
Where the processing of personal data is based on Article 6(1) lit. f GDPR our legitimate interest is to carry out our company in the favour of the well-being and interests of all our employees and the shareholders involved.
Provision of Personal Data as Statutory or Contractual Requirement:
This is the requirement necessary to enter into a contract; Obligation of the data subject to provide the personal data; possible consequences of failure to provide such data. We clarify that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary to conclude a contract that the data subject provides us with personal data, which must subsequently be processed by us. The data subject is, for example, obliged to provide us with personal data when our company signs a contract with him or her. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact any employee. The employee clarifies to the data subject whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and the consequences of non-provision of the personal data use.
We comply with the Children's Online Privacy Protection Act and its accompanying regulations to protect the privacy of children on the internet. Relovexchange.com does not knowingly contact children under age 13 or collect their personal information. Relovexchange.com is not intended to solicit information of any kind from children under age 13. It is possible that by fraud or deception, we may receive personal information pertaining to children under 13. If we are notified, as soon as we verify that information, we will immediately obtain parental consent or delete the Personal Information from our servers. If you want to notify us of our receipt of information by children under age 13, please contact us by sending an email to .
How do you contact ReLove Exchange? What decisions do you have to update or remove data?
You can remove your personal information or update it at any time by contacting us.
Contact ReLove Exchange in the following ways: