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Frequently Asked Questions

If You Have More Questions... email us


How do the payouts work when I sell clothes?

For any item that is a good match for our store, our buyers assign the item a selling price. 

Sellers receive 30% of that selling price in cash or 50% in shopping credit.

When do I get paid?

You will be paid CASH or SHOPPING CREDIT immediately for any items that we are able to purchase. Just stop by the cash register before you leave to claim your credit.

What items do you not accept?

We do not accept lingerie, used swimwear, or makeup for hygiene and cleanliness purposes. 

What happens after I sell to ReLove Exchange?

After you sell your clothes, your buyer will let you know the options for how much you would receive in immediate shopping credit or cash. You may take your time and shop before making a decision. When you are ready to leave, stop by the register to pick up your cash, a card with store credit, or a combination of both. 

How do I bring in my items?

We ask that your items are freshly laundered and brought in without hangers and in baskets, plastic bins, or bags. All items should be in good condition and without stains, fading, holes, broken zippers, missing buttons. 

How long does the process take to buy my items?

We go through your items right away and will get them back to you as quickly as we can. ReLove exchange buys are processed on a first come, first serve basis. Depending on the time and day that you come, the times may vary depending on how many people are in front of you. 

Do you take mens clothes too? 

Yes! We sell both men and women's like-new fashion. 

Do you take business suits?

Nope, sorry. 

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